FAQs

What are the dos and don’ts of jewelry care?

Remember, your jewelry is precious.  It doesn’t matter if you paid $36.00 for a pair of earrings or $300.00 for a special pendant, your jewelry is priceless.  Following are some tips for safe care of your beautiful, wearable, investment. 

  1. Do keep your jewelry in an air tight and dry environment.

Do your best not to get your jewelry in water, especially if your jewelry has stones set in it. Avoid exposing your jewelry to heat or chemicals like ammonia or chlorine, most household cleaning products and products like lotions and oils. 

Keep your jewelry in a zip lock bag and in an anti-tarnish jewelry bag.  All silver tarnishes.  It doesn’t affect the value of the jewelry, but it does affect the appearance. You can polish your jewelry with a jeweler’s cloth.  It may take a little elbow grease, but it will look great after!

  1. Wear your jewelry loud and proud! 

The more you wear your jewelry, the more it will conform to you:  your bracelets will adjust to your wrist shape, your pendants will pick up your body oils and become “your color”.  It’s okay if your jewelry changes, a little, as you wear it.  Let it become a part of you. 

How can I polish my jewelry? 

Use a silver jewelry polishing cloth.  A little bit of elbow grease goes a long way in polishing jewelry.  Never use solvent, jewelry cleaners or steam cleaners as these will damage your stone. 

If my jewelry needs repair, what do I do?

We will be happy to repair any piece of jewelry you purchase from us within six months of purchase. After six months, we will evaluate each situation individually. Please send an email to silversistersjewelry@gmail.com, along with a picture of the piece of jewelry in need of repair so we can make arrangements for return.

 We recommend Trailblazer for any other jewelry repair you may need assistance with. Trailblazer has specialized in Native American jewelry repair for many years.

Trailblazer
1833 S. Second Street
Gallup, NM  87301
505-722-5051 

How do I know this jewelry is authentically Native American?

 The items you will see on our website are crafted by members of the Navajo Tribe (unless otherwise stated) in and around Gallup, New Mexico.  The native jewelry industry in this area employs thousands of people who live in one of the poorest areas in the United States. Rest assured, your purchase helps keep these people working.

 Not all craftsmen are highly skilled enough to create a piece of jewelry and turn out a finished product.  Some of them are master inlayers, some are master silversmiths, and some know how to clean and shine jewelry.  We will feature one-of-a kind pieces that are made by a single artist.  Other pieces will be made by more than one artisan.  We will strive to give you the best information possible regarding the way in which the jewelry is made and the people who make the jewelry.   

If you have a question about a specific piece of jewelry, please email your question to silversistersjewelry@gmail.com.  We will answer you as soon as possible. 

How hard is it to care for Navajo Pearls?

 Navajo Pearls are very easy to care for. Since they are oxidized, you don’t have to worry about keeping them bright and shiny. But, they will tarnish as time goes on. To keep them the way they look when you buy them, keep them in a tarnish free environment:  zip lock bag and or a tarnish free cloth. Wear them often. Use a soft cloth or a silver polishing cloth to wipe them when they get a little dull. To wipe them, lay them on a soft cloth or paper towel and use a soft cloth to wipe them. Repeat this action until they have the shine you desire. 

Can I damage my bracelet by adjusting the size?

 You sure can. When adjusting a bracelet that has a bezel setting (a stone), you should protect the setting by holding that area firm and adjusting the ends of the bracelet. Never squeeze from the top of a bracelet.  

How do I know what necklace will fit with a pendant I like?

 Many times, we will cross reference a chain or necklace that we suggest you pair with a pendant. If there is no cross reference that is to your liking, please contact us so we can make suggestions. Remember, we are here for you.

What is oxidation?

Oxidation is a process that tarnishes silver in a minute. Different agents can be used but the process makes the jewelry looks very old. After the silver has been oxidized, the jewelry maker uses a variety of methods to re-shine parts of the piece.  A buffing machine can be used to high-shine the high edges, or a silver cloth can be used to wipe just enough to give the finish they want. They even use steel wool on some pieces to create a satin finish. 

What is the difference between hand-made and hand-crafted?

Any time a piece of the jewelry is not completely hand-made, it is considered hand-crafted. Hand-crafted can include French wires on earrings, bails on pendants or cast pieces that are made, in bulk, to help make the jewelry making process faster and easier. We will only label a piece hand-made if it is made, top to bottom, by a silversmith. If you ever have questions about the processes or the terminology, please email us. 

What is matrix?

 The lines in turquoise is called matrix. It is a natural part of the stone. Matrix can be many colors and in many types of stones. People who know turquoise, appreciate a nice matrix. It makes the stones interesting and sets each one apart from the next.