Policies

Please take a moment to review our policies below and contact us with any questions. 

SHIPPING:

Silver Sisters will ship your product within 2-4 business days after ordered.

Items are shipped USPS and tracking numbers will be provided via email once your item has shipped. 

We offer FREE shipping for domestic orders and $10 flat rate shipping for international orders.

Double check your shipping address prior to order submission. We accept no liability for information that is entered incorrectly. 

Insurance is available, at checkout, for an additional fee. We highly recommend insuring your order. 

BACKORDERS:

Items will be available and shipped within 10 business days. If any production problems arise, you will be contacted and given the option of waiting for your product or cancelling your order.

RETURNS AND EXCHANGES:

We pride ourselves on giving the best customer service possible.

You can return any item for store credit or exchange.  We’re sorry, but no money back returns will be accepted. You must return the item within seven business days after you receive it.     

You will be responsible for shipping fees. We will not return any shipping charges paid with your order.

All items must be returned in their original condition. Items that have been worn, damaged or altered will not be accepted for return for store credit or exchange.

Before returning, contact silversistersjewelry@gmail.com to receive return authorization. This allows us to track your items and make this process as easy for you as possible.

SIZING:

We do not offer resizing on our rings.  We also do not accept returns due to customer sizing errors. Please be absolutely sure of your ring size prior to placing your order.  If you are not sure of your size, we recommend that you have your finger sized by a jeweler.

QUALITY NOTE:

The pieces we sell are hand-crafted. That means each piece will be a little different from the next. Stones are mined and used in natural forms. Most of our stones are called “free-form”. This means they are cut from the natural lines of the stone. No two pieces will be, exactly the same.  Colors in each product will vary. Turquoise comes in many different colors and forms.

By purchasing from Silver Sisters Jewelry you agree that you have read and understand all of our policies and terms.  If you have any questions, please email us at silversistersjewelry@gmail.com.